Privacy policy
Xstream 3D Prints
At Xstream 3D Prints, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, placing an order, contacting us, or using our services.
This Privacy Policy explains how Xstream 3D Prints may collect, use, store, disclose, and protect information when you interact with our website and services.
Last Updated: August 9, 2026
1. Information We Collect
When you visit our website, create an account, place an order, upload artwork, subscribe to communications, or contact us, we may collect information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order information
- Account information
- Customer service communications
- Uploaded artwork and design files
- Transaction and payment-related information
- Device and browser information
- IP address
- Website activity and usage information
We collect information that is reasonably necessary to process orders, provide our services, communicate with customers, operate our website, and improve the customer experience.
2. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Produce custom DTF and UV DTF transfers
- Produce custom 3D printed products
- Process payments
- Arrange shipping and delivery
- Provide order and tracking updates
- Respond to customer service inquiries
- Maintain customer accounts
- Review uploaded artwork for order fulfillment
- Prevent fraud and protect our business
- Improve our website, products, and services
- Maintain website security
- Comply with applicable legal obligations
- Send marketing communications when permitted
We do not use customer information for purposes that are materially unrelated to our business without an appropriate legal basis or consent where required.
3. Payment Information
When you make a purchase, payment information may be processed by third-party payment processors or the ecommerce platform used by our website.
Xstream 3D Prints may not directly receive or store your complete credit or debit card information.
Payment providers may collect and process information according to their own privacy policies and security practices.
4. Artwork & Uploaded Files
Because we provide custom DTF printing, UV DTF printing, gang sheets, and other custom products, customers may upload artwork, photographs, logos, graphics, or other digital files.
These files may be used to:
Produce Your Order • Review Print Quality • Provide Customer Support • Resolve Order Issues
Customers are responsible for ensuring they have the necessary rights or authorization to submit and reproduce uploaded content.
We do not claim ownership of customer artwork solely because it is uploaded for order fulfillment.
5. Cookies & Similar Technologies
Our website may use cookies, pixels, analytics technologies, and similar tools to operate the website and understand how visitors interact with it.
These technologies may help us:
- Keep items in your shopping cart
- Remember certain preferences
- Maintain website functionality
- Understand website traffic
- Measure website performance
- Improve the shopping experience
- Prevent fraudulent activity
- Measure advertising or marketing performance
Depending on your location and applicable law, you may have options to manage or limit certain cookies and tracking technologies.
6. How We Share Information
We may share information with trusted service providers when reasonably necessary to operate our business.
These providers may include:
Website Hosting Providers • Ecommerce Platforms • Payment Processors • Shipping Carriers • Email Providers • Analytics Services • Marketing Services • IT & Security Providers
These third parties may process information to perform services on our behalf or according to their own applicable privacy terms.
We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights, prevent fraud, or protect the safety of our customers or others.
7. We Do Not Sell Personal Information for Money
Xstream 3D Prints does not sell your personal information for money.
However, some advertising, analytics, or marketing technologies can be treated as “selling” or “sharing” personal information under certain privacy laws, even when no money changes hands.
Where required by applicable law, customers may have the right to opt out of certain uses or sharing of their personal information.
8. Email & Marketing Communications
If you subscribe to our mailing list or otherwise consent to receive promotional communications, we may send information about:
Special Offers • New Products • Sales • Company Updates • Promotions
You may unsubscribe from promotional emails by using the unsubscribe link included in applicable marketing messages.
Unsubscribing from marketing communications does not necessarily prevent us from sending transactional communications, such as order confirmations, shipping notifications, or important service-related messages.
9. SMS/Text Messages
If Xstream 3D Prints offers SMS marketing or order notifications, we will use your phone number in accordance with applicable requirements and your selections or consent.
Where applicable, you may opt out of promotional text messages by following the opt-out instructions included in those messages.
10. Data Security
We take reasonable administrative and technical measures intended to help protect customer information.
However, no website, internet transmission, electronic storage system, or payment system can be guaranteed to be completely secure.
Customers should protect their account credentials and contact us if they believe their account or personal information has been compromised.
11. Data Retention
We may retain personal information for as long as reasonably necessary to:
Fulfill Orders • Maintain Business Records • Provide Customer Support • Resolve Disputes • Prevent Fraud • Meet Tax, Accounting & Legal Requirements
Retention periods may vary depending on the type of information and the reason it was collected.
12. California Privacy Rights
Because Xstream 3D Prints is located in California, California residents may have specific privacy rights under applicable California law.
Depending on which laws apply to our business and the particular circumstances, eligible California residents may have rights concerning their personal information, including the right to request:
- Access to certain personal information
- Information about how personal information is collected and used
- Correction of inaccurate personal information
- Deletion of certain personal information
- A copy of certain personal information
- Opt-out of certain sales or sharing of personal information
- Limit certain uses of sensitive personal information, when applicable
We will not unlawfully discriminate against a customer for exercising an applicable privacy right.
Some rights are subject to exceptions, eligibility requirements, and verification procedures under applicable law.
13. Privacy Requests
To submit a privacy-related request, contact:
Email: xstream3dprints@gmail.com
Phone: 310-508-4037
Please clearly state that you are making a Privacy Request and describe what you are requesting.
We may need to verify your identity before completing certain requests to help protect your information from unauthorized access or deletion.
14. Children's Privacy
Our website and services are not intended for children under 13, and we do not knowingly seek to collect personal information directly from children under 13.
If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the situation.
15. Third-Party Websites & Services
Our website may contain links to or integrations with third-party websites, applications, payment providers, shipping providers, or social media services.
Xstream 3D Prints is not responsible for the privacy practices of independent third parties.
We encourage customers to review the privacy policies of third-party services they choose to use.
16. Business Transfers
If Xstream 3D Prints is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction where permitted by law.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, services, technology, or legal requirements.
When changes are made, the Last Updated date at the top of this page should be revised.
We encourage customers to periodically review this page for the latest information about our privacy practices.
Contact Xstream 3D Prints
If you have questions about this Privacy Policy, how your information is handled, or a privacy request, please contact us:
Xstream 3D Prints
422 W Maple St
Compton, CA 90220-2033
United States
Phone: 310-508-4037
Email: xstream3dprints@gmail.com
Your Privacy Matters to Xstream 3D Prints
We are committed to providing a professional, secure, and transparent shopping experience while protecting the information entrusted to us.
This is general website privacy-policy copy, not legal advice. Because Xstream 3D Prints operates in California, the final policy should be matched to the actual ecommerce platform, analytics tools, advertising pixels, payment processors, email/SMS services, and cookie technologies installed on the website before publication.