Shipping policy
Xstream 3D Prints Shipping Information
At Xstream 3D Prints, we understand how important it is to receive your order quickly, safely, and accurately. We work hard to process and ship orders as efficiently as possible while maintaining the high-quality printing standards our customers expect.
This Shipping Policy applies to orders placed through Xstream 3D Prints for products including DTF transfers, DTF gang sheets, UV DTF transfers, UV DTF gang sheets, custom printed products, and other eligible merchandise.
Order Processing & Production
Most products sold by Xstream 3D Prints are custom-made or printed specifically for your order. For this reason, orders require production time before they are ready to ship.
Production time and shipping transit time are separate.
Your estimated delivery timeframe consists of:
Production Time + Carrier Transit Time = Estimated Delivery Time
Processing times may vary depending on:
- Order size and quantity
- Product type
- Artwork readiness
- Current production volume
- Custom requirements
- Holidays or unexpected production delays
We always work to complete orders as quickly and accurately as possible.
Print-Ready Artwork
Production may be delayed if submitted artwork is incorrect, incomplete, low resolution, improperly sized, or otherwise not ready for printing.
Customers are responsible for submitting accurate, correctly sized, print-ready artwork.
If we need additional information before we can process your order, production may not begin until the required information is received.
Please review our Artwork & File Requirements before submitting your order.
Shipping Rates
Available shipping methods and applicable shipping charges are generally calculated and displayed during checkout.
Shipping costs may be based on factors such as:
Package size • Package weight • Destination • Selected shipping service
Any available expedited shipping options will be displayed during checkout when applicable.
Shipping Time
Once your order has completed production and has been transferred to the shipping carrier, carrier transit time begins.
Delivery estimates provided by shipping carriers are estimates and are not guaranteed by Xstream 3D Prints unless a specific guaranteed service is expressly stated.
Carrier delays can occur because of weather, holidays, transportation disruptions, high shipping volume, incorrect addresses, or other circumstances outside our control.
Tracking Your Order
When tracking is available, shipping confirmation and tracking information will be provided after your order has been prepared for shipment.
Please allow time for the carrier to scan your package and update the tracking information.
A tracking number may initially show little or no activity until the package receives its first carrier scan.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Before completing checkout, please verify:
Recipient Name • Street Address • Apartment/Suite Number • City • State • ZIP Code
Xstream 3D Prints is not responsible for delays or delivery problems resulting from incorrect or incomplete shipping information supplied by the customer.
If you notice an address error after placing your order, contact us immediately. We will attempt to assist if the order has not already been shipped, but address changes cannot be guaranteed once processing or shipment has begun.
Returned or Undeliverable Packages
If a package is returned to us because of an incorrect address, incomplete address, refused delivery, or other customer-related delivery issue, additional shipping charges may be required before the package can be shipped again.
We will contact you when possible to arrange reshipment.
Lost Packages
If your tracking information indicates that your package has not been delivered and appears to be lost in transit, please contact us.
We may ask you to first allow the carrier's recommended delivery or investigation period to pass.
When appropriate, Xstream 3D Prints will work with you and the shipping carrier to determine the next available steps.
Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it, please:
- Check around the delivery location, mailbox, porch, side doors, and other secure areas.
- Ask household members, neighbors, building management, or employees who may have accepted the package.
- Verify the shipping address on your order.
- Contact the shipping carrier for additional delivery information.
- Contact Xstream 3D Prints if you still need assistance.
Carrier tracking that shows a package as delivered does not necessarily allow us to immediately determine where the carrier physically left the shipment.
Damaged Packages
If your order arrives damaged during shipping, contact us as soon as possible.
Please keep the original packaging, shipping materials, and damaged products until the issue has been reviewed.
We may request photographs of:
The shipping box • Shipping label • Packaging • Damaged products
These photographs may be necessary to assist with a carrier claim or determine the appropriate resolution.
Expedited Shipping
Selecting an expedited shipping service does not automatically expedite production.
Unless specifically stated otherwise, expedited shipping only reduces the carrier transit time after your order has completed production.
If you have a deadline, please contact us before ordering so we can help you understand the available options.
Large & Custom Orders
Large-volume, wholesale, or highly customized orders may require additional production and shipping time.
If you're planning a large order for a business, clothing brand, print shop, school, organization, event, or promotional project, we recommend contacting us before ordering if you have a specific deadline.
Local Pickup
If local pickup is offered as an option during checkout, customers near Compton, California may select it instead of shipping.
Please wait until you receive confirmation that your order is ready before arriving for pickup.
Do not assume an order is ready based solely on the estimated production timeframe.
Holidays & High-Volume Periods
Production and shipping may take longer during holidays, major sales, promotional events, severe weather, and unusually high-volume periods.
We appreciate your patience while we work to complete every order with the quality and attention it deserves.
Order Changes & Cancellations
Because many of our products are custom printed, orders can enter production quickly.
If you need to request an address change, order modification, or cancellation, please contact us as soon as possible.
Once an order has entered production or shipped, changes or cancellations may no longer be possible.
Contact Us About Shipping
Have a question about shipping, tracking, local pickup, or an existing order? Please include your order number when contacting us so we can assist you more efficiently.
Xstream 3D Prints
Phone: 310-508-4037
Email: xstream3dprints@gmail.com
Our goal is to provide fast production, dependable shipping, premium-quality printing, and professional customer service from the moment you place your order until it reaches you.