Refund policy

Xstream 3D Prints

At Xstream 3D Prints, we take pride in providing high-quality DTF transfers, UV DTF transfers, gang sheets, and custom printed products. Because many of our products are custom-made and produced specifically from customer-submitted artwork, our return and refund policies differ from those for standard retail merchandise.

Please review this policy carefully before placing your order.

Custom & Made-to-Order Products

Due to the customized nature of our products, custom-printed and personalized items are generally not eligible for returns, exchanges, or refunds simply because a customer changes their mind after production has begun.

This includes, but is not limited to:

  • Custom DTF Transfers
  • DTF Gang Sheets
  • Uploaded DTF Gang Sheets
  • UV DTF Transfers
  • UV DTF Gang Sheets
  • Uploaded UV DTF Gang Sheets
  • Custom 3D Printed Products
  • Personalized or Custom-Made Products

Once your custom order has entered production, it may not be canceled, changed, returned, or refunded, except where required by applicable law or where Xstream 3D Prints determines that the product has a qualifying production defect or error.

Customer-Supplied Artwork

Customers are responsible for reviewing and approving their artwork before submitting an order.

Please carefully verify:

Spelling • Design Size • Resolution • Transparency • Orientation • Placement • Colors • Quantities

Xstream 3D Prints is generally not responsible for errors contained in customer-supplied artwork that are reproduced as submitted.

Examples include:

  • Misspelled words
  • Incorrect dimensions
  • Low-resolution or pixelated artwork
  • Unwanted backgrounds
  • Incorrect design placement
  • Poor-quality source images
  • Incorrect gang sheet layouts
  • Unwanted elements contained within the uploaded file

Please review our Artwork & File Requirements before submitting print-ready artwork.

Incorrect or Defective Orders

If you believe your order was printed incorrectly, contains a production defect, or does not match the artwork/order information you submitted, please contact us as soon as possible.

We will review the issue and determine an appropriate resolution.

Depending on the circumstances, an approved resolution may include a:

Reprint • Replacement • Store Credit • Partial Refund • Full Refund

The appropriate solution will depend on the specific issue and the portion of the order affected.

Report a Problem With Your Order

Please contact us within 7 calendar days of receiving your order if you believe there is a production error, defect, or incorrect item.

When contacting us, please provide:

  • Your name
  • Order number
  • Description of the problem
  • Clear photographs of the affected product
  • Photographs of packaging when shipping damage is involved
  • Any additional information that may help us evaluate the issue

Please do not discard the affected product until your claim has been reviewed.

DTF Application Issues

Proper application is essential for achieving professional results with DTF transfers.

Customers are responsible for following the recommended temperature, time, pressure, peeling, and finishing instructions.

We strongly recommend performing a test press before beginning a large production run, especially when using a new heat press, garment, or fabric type.

Xstream 3D Prints cannot generally provide refunds or replacements for transfers damaged because of:

Incorrect temperature • Insufficient or excessive pressure • Incorrect pressing time • Improper peeling • Heat-sensitive garments • Equipment problems • Incorrect application

Please review our DTF Heat Press Instructions before application.

UV DTF Application Issues

UV DTF transfers should be applied to suitable surfaces that are clean, dry, smooth, and free from oils, dust, moisture, and residue.

Surface coatings and materials vary, and not every surface is suitable for UV DTF.

We recommend testing unfamiliar materials or surfaces before completing a large production run.

Damage or adhesion problems resulting from an incompatible surface, improper preparation, incorrect application, or customer handling may not qualify for a replacement or refund.

Color Variations

Please understand that colors displayed on a monitor or mobile device may differ from printed colors.

Screens use light to display colors, while printing uses inks and a different color reproduction process. Display calibration, brightness, artwork profiles, materials, and other factors can affect how colors appear.

Minor differences between on-screen colors and printed results are not normally considered manufacturing defects.

Size Variations

Customers are responsible for selecting or submitting the correct design dimensions.

Artwork submitted at an incorrect size and printed according to the customer's supplied file or selected dimensions generally does not qualify for a refund or replacement.

Always verify your design dimensions and gang sheet size before checkout.

Order Cancellations

If you need to cancel an order, contact us immediately.

Because custom orders can enter production quickly, cancellation requests are not guaranteed.

If production has already started, the order may no longer qualify for cancellation or refund.

Shipping Damage

If your package arrives damaged during transit, please contact us as soon as possible.

Keep:

The shipping box • Shipping label • Packaging materials • Damaged products

We may request photographs or other documentation to evaluate the issue and, when applicable, assist with a shipping carrier claim.

Lost or Missing Packages

If your package appears to be lost in transit, please contact us after reviewing your tracking information.

We will work with you and, when appropriate, the shipping carrier to determine the available next steps.

For packages marked delivered, please first check the delivery area, verify the shipping address, ask household members or neighbors, and contact the carrier for additional delivery information.

Return Authorization

Do not send products back to Xstream 3D Prints without contacting us first.

Returns sent without prior authorization may not be accepted or eligible for reimbursement.

If a return is required as part of an approved resolution, we will provide applicable instructions.

Approved Refunds

When a refund is approved, it will generally be issued to the original payment method whenever possible.

After we process a refund, additional time may be required for your bank, credit card company, or payment provider to post the funds to your account.

Processing times vary by financial institution.

Non-Returnable Products

Unless defective, incorrectly produced by us, or otherwise required by applicable law, the following are generally non-returnable:

Custom Printed Products • Personalized Products • Customer-Supplied Gang Sheets • Made-to-Order Transfers • Used or Applied Transfers • Products Damaged After Delivery

This policy helps us maintain fair pricing because custom products are manufactured specifically for each customer's order and generally cannot be restocked or resold.

Our Commitment to Quality

At Xstream 3D Prints, customer satisfaction and print quality are important to us. If we make a verified production error, we want the opportunity to review the problem and make it right.

If something doesn't look right when your order arrives, contact us before using, pressing, applying, or altering the affected products whenever possible.

Questions About a Return or Refund?

Please include your order number and details about the issue when contacting us.

Xstream 3D Prints
Phone: 310-508-4037
Email: xstream3dprints@gmail.com

Quality Printing • Professional Service • Customer-Focused Support

Note: This policy is general website copy and should be reviewed for compliance with applicable California and federal consumer-protection requirements before publication.